Regulatory Economics & Planning Manager, Customer Service Advisor, Energy Contract Advisor, SME Telesales Manager Retention Jobs at RWE npower, UK

Economics & Planning Manager:Excellent in stakeholder management.Understanding of economics,econometrics,finance,numerical and statistical analyses and business strategy gained during an economics degree.Understanding of the complex interplay between costs,margin aspirations,tariff structuring,and regulatory requirement for transparency and simplicity.Strong commercial acumen,expertise in IT including financial modelling,in-depth knowledge of the energy industry.A background in corporate finance would be desirable.Customer Service Advisor:Handling incoming calls from npower customers regarding their energy accounts.Provide effective resolution to customer queries regarding their energy accounts in an effective,efficient and courteous manner,providing guidance and support on a range of company products,services and energy efficiency advice within a Contact Centre environment.Key Skills include enthusiastic and motivated with excellent communication skills and a dedication to customer care,with proven previous customer service experience and basic IT skills.